Frequently Asked Questions
A safe place for answers
We know you may have questions about how Precious Thoughts works, how your memories are stored, and how your loved ones will be able to access them. Below we’ve gathered answers to the most common queries. If you still need help, please contact us directly and we’ll be happy to support you.
Message us
Please reach out via our help page or email us directly. Our support team will guide you step by step, whether it’s with technical issues or simply needing reassurance. We aim to respond to all enquiries within 24–48 hours.
About Precious Thoughts
What is Precious Thoughts?
Precious Thoughts is a secure online platform that allows you to create and record your own eulogy in your own voice, with optional photos and video, to be shared with loved ones at your funeral and beyond.
Why should I use Precious Thoughts?
Recording your own eulogy ensures that exactly your message and stories in your own words are delivered at your funeral. You choose your own photographs that you want seen.
Many people find it emotionally difficult to deliver a eulogy on behalf of a loved one. By recording your own message, you spare your family the burden and leave behind a deeply personal legacy that can be accessed whenever needed.
How it works
How do I create my eulogy on Precious Thoughts?
First, register for an account. Then use the platform to record your voice or video eulogy, write notes or prompts, and upload photos that capture your story. You can save and update your eulogy anytime.
Can I edit my eulogy once I have started it?
Recording your own eulogy ensures that exactly your message and stories in your own words are delivered at your funeral. You choose your own photographs that you want seen.
Many people find it emotionally difficult to deliver a eulogy on behalf of a loved one. By recording your own message, you spare your family the burden and leave behind a deeply personal legacy that can be accessed whenever needed.
What happens after I’ve created my eulogy?
You nominate a trusted person (a family member, friend, or professional) who will contact Precious Thoughts when the time comes to have your eulogy released for funeral arrangements.
Who can notify Precious Thoughts to share my eulogy?
How will my loved ones access my eulogy?
After your passing, your message can be shared via a secure private QR code or link so family and friends can watch/listen and access photos anytime.
Costs & Membership
What does it cost to create a eulogy?
Creating a eulogy costs £195, payable at registration. This includes:
- Up to 8 minutes of recorded video/audio
- Up to 10 gallery photographs
- A secure QR code and private link for sharing after your passing.
- Access anytime.
Is there a cost for viewing a loved one’s eulogy?
Privacy & Security
Is my eulogy private and secure?
Will the appointed person see my eulogy content?
Technical & Practical Questions
What type of content can I include?
You can record a spoken or video message, upload photos
Can I create my eulogy if I’m not tech-savvy?
How long can my recorded eulogy be?
Support & Contact
How can I contact Precious Thoughts if I have questions or need help?
Are there phone contact options?
Yes. Office hours are Monday–Friday 9am–5pm UK time. Contact numbers are:
• Mobile: 07791 895425
• Landline: 01823 451 480.